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Policies
Policies

Policies & client information

Clear standards, transparent processes, and firm-grade boundaries.

IAA Regulated

IAA Regulated

Organisation Registration: F202537807

UCAS

UCAS

Registered Centre

Privacy Policy

  • We collect only the information needed to provide our services (e.g., name, contact details, and relevant application context).
  • We use your information to deliver services, respond to requests, and improve client experience.
  • We do not sell personal data.
  • We store data securely and restrict access to authorised staff only.
  • You can request access, correction, or deletion of your personal data by contacting us.

Contact for privacy: info@uniguru.co

Terms of Service

  • We provide guidance and administrative support services; outcomes depend on third parties (universities, visa authorities, banks, employers).
  • We do not guarantee offers, visas, scholarships, job placement, or outcomes.
  • Clients must provide genuine information and documents. We do not assist with false documents or misrepresentation.
  • Fees (where applicable) and scope are confirmed before engagement.

If any conflict arises, we aim to resolve it fairly and promptly.

Cookie Policy

  • We use cookies to improve site performance, understand usage, and remember preferences.
  • You can manage cookies through your browser settings.
  • Disabling some cookies may affect site functionality.

Complaints Procedure

1

Email your complaint with your name, contact details, and a clear summary of the issue.

Send to: info@uniguru.co (Subject: Complaint)

2

We acknowledge receipt and review the matter promptly.

3

We aim to provide a written response with findings and next steps.

If your complaint relates to regulated immigration advice, we will explain the escalation route in line with regulatory requirements.

IAA RegulatedOrganisation Registration: F202537807128 City Road, London EC1V 2NX100+ Google Reviews