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Policies
Policies

Policies & client information

Clear standards, transparent processes, and firm-grade boundaries.

IAA Regulated

IAA Regulated

Org Reg: F202537807

British Council

British Council

Certified Centre

UCAS

UCAS

Registered Centre

ICEF

ICEF

Certified Agent

Privacy Policy

  • We collect only the information needed to provide our services (e.g., name, contact details, and relevant application context).
  • We use your information to deliver services, respond to requests, and improve client experience.
  • We do not sell personal data.
  • We store data securely and restrict access to authorised staff only.
  • You can request access, correction, or deletion of your personal data by contacting us.

Contact for privacy: info@uniguru.co

Terms of Service

  • We provide guidance and administrative support services; outcomes depend on third parties (universities, visa authorities, banks, employers).
  • We do not guarantee offers, visas, scholarships, job placement, or outcomes.
  • Clients must provide genuine information and documents. We do not assist with false documents or misrepresentation.
  • Fees (where applicable) and scope are confirmed before engagement.

If any conflict arises, we aim to resolve it fairly and promptly.

Cookie Policy

  • We use cookies to improve site performance, understand usage, and remember preferences.
  • You can manage cookies through your browser settings.
  • Disabling some cookies may affect site functionality.

Complaints Procedure

1

Email your complaint with your name, contact details, and a clear summary of the issue.

Send to: info@uniguru.co (Subject: Complaint)

2

We acknowledge receipt and review the matter promptly.

3

We aim to provide a written response with findings and next steps.

If your complaint relates to regulated immigration advice, we will explain the escalation route in line with regulatory requirements.

IAA RegulatedF202537807128 City Road, London EC1V 2NX100+ Google Reviews